Last updated: 22 September 2026

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These Terms and Conditions govern your use of the Kalimera Greek Bakery website and any orders, purchases, bookings, or services made through it.

By using our website or placing an order with us, you agree to these Terms and Conditions.

1. About Us

Business name: Kalimera Greek Bakery
Address: 229-231 High Street Gosforth, NE3 1HQ
Email: kalimeragreekbakery@gmail.com
 

If you have any questions about these Terms and Conditions, please contact us using the details above.

2. Use of Our Website

You may use our website only for lawful purposes.

You must not:

• Use the website in a way that could damage, disable, or impair it.

• Attempt to gain unauthorised access to the website, its systems, or customer information.

• Use the website for fraudulent, unlawful, or abusive purposes.

• Copy, reproduce, or commercially exploit website content without permission.

We may suspend or restrict access to the website where reasonably necessary for maintenance, security, or operational reasons.

3. Products and Availability

We aim to describe our products as accurately as possible.

However, because many of our products are handmade, there may be small variations in:

• Appearance.

• Size.

• Decoration.

• Colour.

• Weight.

• Presentation.

Product availability may change without notice.

If a product you ordered is unavailable, we may contact you to offer a suitable alternative or arrange a refund.

4. Prices

All prices shown on our website are displayed in pounds sterling (£) unless stated otherwise.

Prices may change from time to time.

The price charged for an order will normally be the price shown at the time the order is placed, subject to correction of obvious pricing errors.

Delivery charges, service fees, or other applicable charges will be shown before you complete your order where relevant.

5. Orders

When you place an order, you are making an offer to purchase products from us.

An order is not necessarily accepted until we confirm it.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• Payment cannot be authorised.

• Pricing or product information contains an obvious error.

• We suspect fraud or misuse.

• We are unable to fulfil the order for operational reasons.

If payment has already been taken for an order we cannot fulfil, we will arrange an appropriate refund.

6. Payment

Payment must be made using the payment methods made available at checkout or otherwise agreed with us.

Where payments are processed by a third-party payment provider, your payment may also be subject to that provider's terms and conditions.

You are responsible for ensuring that the payment information you provide is accurate and that you are authorised to use the selected payment method.

7. Collection Orders

Where you choose to collect your order, you are responsible for collecting it from the agreed location and within the agreed collection period.

Please provide your name, order number, or other requested information when collecting your order.

We cannot guarantee the quality or freshness of products that are collected significantly later than the agreed collection time, particularly where products are perishable.

8. Delivery

Where delivery is available, you must provide an accurate and complete delivery address.

We will make reasonable efforts to deliver within the estimated time given, but delivery times are not guaranteed and may be affected by circumstances outside our reasonable control.

You are responsible for ensuring that someone is available to receive the delivery where required.

If delivery cannot be completed because incorrect information was provided or nobody is available to receive the order, additional delivery charges may apply.

9. Perishable Goods, Cancellations and Returns

Many of our products are fresh, handmade, or perishable food items.

Because of their nature, certain cancellation and return rights that may apply to other online purchases may not apply to perishable goods.

If you wish to cancel or amend an order, please contact us as soon as possible.

We will try to accommodate changes where reasonably possible, but we cannot guarantee that an order can be changed or cancelled once preparation has begun.

This does not affect your statutory rights where products are faulty, damaged, incorrectly supplied, or otherwise not as described.

10. Refunds

If there is a genuine problem with your order, please contact us as soon as reasonably possible.

We may ask you to provide:

• Your order number.

• A description of the issue.

• Photographs of the product where appropriate.

Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another appropriate remedy.

Any refund will normally be made using the original payment method unless otherwise agreed.

11. Allergens and Dietary Information

Some of our products may contain or come into contact with common allergens, including but not limited to:

• Gluten.

• Wheat.

• Milk.

• Eggs.

• Nuts.

• Peanuts.

• Sesame.

• Soya.

Although we take reasonable care when preparing our products, we cannot guarantee that any item is completely free from allergens unless we have expressly confirmed this.

Customers with allergies, intolerances, or specific dietary requirements should contact us before ordering.

You are responsible for informing us clearly of any relevant allergy or dietary requirement when placing an order.

12. Custom and Celebration Orders

Custom cakes, catering orders, large orders, or personalised products may be subject to additional terms.

We may require:

• Advance notice.

• A deposit.

• Full payment before production.

• Approval of a design or specification.

• A minimum order value.

Deposits or advance payments may be non-refundable where work has already begun or ingredients, materials, or personalised items have already been purchased.

Any specific cancellation terms for custom orders should be confirmed at the time of booking.

13. Images and Product Presentation

Images on our website are provided for illustrative purposes.

Because our products may be handmade, the product you receive may differ slightly from the image shown.

These differences do not necessarily mean that the product is defective or incorrectly supplied.

14. Promotions and Discount Codes

Promotions, discounts, and discount codes may be subject to additional terms.

Unless stated otherwise:

• Promotions cannot be exchanged for cash.

• Discount codes cannot be used retrospectively.

• Only one code may be used per order.

• Promotions may be changed or withdrawn at any time.

• Certain products may be excluded.

15. Intellectual Property

All content on our website, including text, branding, logos, photographs, graphics, and design elements, is owned by or licensed to Kalimera Greek Bakery unless stated otherwise.

You may view and use the website for personal, non-commercial purposes.

You must not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.

16. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services such as payment processors, delivery platforms, booking systems, or social media platforms.

We are not responsible for the content, availability, or practices of third-party websites or services.

Your use of those services may be governed by separate terms and conditions.

17. Liability

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when you entered into a contract with us.

We are also not responsible for losses caused by circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

18. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.

These may include severe weather, transport disruption, supplier shortages, power failures, technical issues, illness, strikes, or other unexpected events.

Where possible, we will contact affected customers and take reasonable steps to minimise disruption.

19. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store, and protect your personal data.

20. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will be published on our website with the updated date shown at the top of this page.

Any order will generally be governed by the terms in force when that order was placed.

21. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, unless another applicable law requires otherwise.

If you are a consumer, you may also have rights to bring legal proceedings in the courts of the part of the United Kingdom in which you live.

22. Contact Us

If you have any questions, concerns, or complaints relating to an order or these Terms and Conditions, please contact:

Kalimera Greek BakeryAddress: 229-231 High Street Gosforth, NE3 1HQEmail: kalimeragreekbakery@gmail.com