Privacy Policy

Last updated: 22 September 2026

At Kalimera Greek Bakery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website, contact us, place an order or interact with us, how we use that information, and the rights you have in relation to your personal data.

1. Who We Are

Kalimera Greek Bakery is responsible for the personal information described in this Privacy Policy.

Business name: Kalimera Greek Bakery
Address: 229-231 High Street Gosforth, NE3 1HQ
Email: kalimeragreekbakery@gmail.com

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you use our website or services, we may collect information including:

Your name.
Email address.
Telephone number.
Billing and delivery address.
Details relating to an order, enquiry, booking or special request.
Information you provide when contacting us through our website, email, telephone or social media.
Marketing preferences, where you have chosen to receive communications from us.
Technical information about your use of our website, such as your IP address, browser type, device information and pages visited.
Cookie and analytics information, where applicable.

If you make a payment online, payment details may be collected and processed directly by our payment provider. We do not necessarily receive or store your complete card details.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders.
Arrange collection or delivery of products.
Respond to enquiries and customer service requests.
Manage bookings, catering requests or custom orders.
Process payments, refunds and related transactions.
Send important information relating to your order or our services.
Maintain appropriate business, accounting and tax records.
Improve our website, products and customer experience.
Prevent fraud, misuse or security incidents.
Send promotional emails or other marketing communications where you have consented to receive them or where otherwise permitted by law.
Comply with our legal and regulatory obligations.

4. Our Lawful Bases for Using Your Information

Under applicable data protection law, we need a lawful reason to use your personal information.

Depending on the circumstances, we may rely on:

Contract – when the use of your information is necessary to provide products or services you have requested, such as processing an order.

Legal obligation – when we need to keep or use information to comply with legal requirements, including accounting and tax obligations.

Legitimate interests – when it is reasonably necessary for running and protecting our business, improving our services, responding to customers or preventing fraud, provided that your rights and interests do not override those interests.

Consent – where you have specifically agreed to a particular use of your information, such as certain marketing communications or non-essential cookies. Where we rely on consent, you may withdraw it at any time.

5. Online Orders and Payments

If our website allows you to place orders online, we may collect the information necessary to complete your purchase, including your name, contact information, order details and delivery or collection information.

Payments may be processed by a third-party payment provider. That provider will process your payment information according to its own privacy policy and security procedures.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Other cookies may help us understand how visitors use our website, remember preferences or support marketing activities.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect how parts of our website function.

More information about the cookies we use may be provided in our Cookie Policy or cookie settings panel.

7. Marketing Communications

We may send you news, offers or information about Kalimera Greek Bakery where you have chosen to receive these communications or where we are otherwise permitted to contact you.

You can unsubscribe from marketing communications at any time by:

Using the unsubscribe link in a marketing email; or
Contacting us at [insert contact email].

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order or service you have requested.

8. Sharing Your Information

We do not sell your personal information.

We may share personal information where necessary with trusted third parties that help us operate our business, such as:

Website hosting and IT service providers.
Payment processors.
Delivery or courier providers.
Email and marketing service providers.
Website analytics providers.
Accountants, professional advisers and insurers.
Government authorities, regulators or law enforcement bodies where legally required.

We expect service providers processing personal information on our behalf to protect it appropriately and use it only for the agreed purposes.

9. International Data Transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to ensure that the information remains appropriately protected.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting and tax requirements.

Different types of information may be kept for different periods.

For example, information relating to purchases and financial transactions may need to be retained for several years to comply with legal and accounting requirements, while general enquiries may be deleted sooner when they are no longer required.

11. How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal information.
Ask us to restrict how your information is used.
Object to certain uses of your personal information.
Request the transfer of certain information to you or another organisation.
Withdraw your consent where we rely on consent to process your information.

Some of these rights are subject to legal conditions and exceptions.

To exercise your rights, please contact us at [insert contact email].

We may need to verify your identity before fulfilling a request.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

More information is available at ico.org.uk.

14. Third-Party Links

Our website may contain links to websites or services operated by third parties, including social media platforms, delivery services or payment providers.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

15. Children's Privacy

Our website and services are not intended to collect personal information directly from children without appropriate involvement from a parent or guardian.

If you believe a child has provided us with personal information inappropriately, please contact us so that we can review and address the situation.

16. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our website, business practices, service providers or legal requirements.

Any updated version will be posted on this page with a revised Last updated date.

17. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact:

Kalimera Greek Bakery
229-231 High Street Gosforth, NE3 1HQ
Kalimeragreekbakery@gmail.com